Drystack Customer Survey Highlights March 2023

We recently asked our customers to help provide feedback based on their experience here at Trafalgar Drystack. Many of you were able to provide invaluable insight into how you rate our services, along with some fantastic ideas and suggestions on how we can improve. Here we have a summary…

I’m new to boating and felt it was in safer hands than in a marina

Easy road access, better than Southsea or Gosport especially in summer!

How you rated our service:
The percentage of responses rating the service good or excellent was:

Ease of booking lift in / lift out 95%
Timeliness 81%
Rinse off service 71%
Helpfulness of Drystack team 95%

Would you recommend the Drystack?

93% of respondents said they would Highly likely and Very likely to recommend.

The popular reasons you gave us for recommending the Drystack:

Clean, efficient and well organised
A brilliant service, lovely people, revolutionizes owning a day boat
The convenience and ease, especially with children
We get 'more time out' and minimised deterioration

Convenience and location, no traffic on hot and busy beach days!

The top reason customers gave for joining the Drystack was the peace of mind that their boat was stored securely in an enclosed building.

Other reasons for choosing the Drystack were:

Access to motorway
Great location as near to home
Customer service reputation
Business is based in Trafalgar Wharf

Best facility on the South Coast

How long it takes from parking your car at Trafalgar Wharf to leaving the dock?

79% of respondents said it took them less than 30 minutes.

93% said they would be very or highly likely to recommend Drystack

Your comments:

The comments section has been invaluable. It's given us a very clear direction on what we need to focus on over the season, and I'm delighted to say we're already putting many of the suggestions into action:

Your Feedback	What We're Doing
Can we have more power and water on the maintenance racks?	We have recently installed two new taps on our maintenance racks meaning we have four in total and approximately one between every two boats. There are four electric points also.
Can you charge my boat for me overnight?	We can charge your boat for you if requested, please leave your charger cable plugged in at the back of your boat so that we do not need to step on board and we can then plug this in for you. Please ensure though that your cable is long enough to reach the electric points from any of the maintenance racks. Please call reception or pop in and we'd be happy to book this in for you.
Is there any way you can launch my boat quicker than the two hour notice period?	Of course, just give us a call and we will launch you as soon as we can. The two hour notice period is simply there to allow us to plan other jobs and for our busiest of days.
Can you flush my engine out for me?	We are looking at ways we can do this so that we can offer this service later in the year. Watch this space
Would it be possible to have a key drop/letter box so we can leave keys if arriving when staff have gone?	We do have an option for this but in the interest of security, please ask at reception for details.
Can we have the tea hut back please?	We have re-instated the tea hut for refreshments. You will find it located between our office and the cafe. Please also remember that you receive 10% discount on food and drinks at the newly refurbished Crate Cafe when you use your 'More' card. Please contact us if you have yet to activate a card.
I have noticed from time to time black footprints on my boat where I believe some of your team have stepped on my boat whilst manoeuvering it on the pontoons. Can something be done to minimise this?	All of our Drystack team now have non-marking soles on their work boots and shoe covers which they carry with them at all times.
Can we have some more toilets as this summer, it will be very busy?	We are about to start the process of installing more toilets next to our offices and we are renovating the current ones.
Will the car park be too busy this summer?	We have recently increased the number of parking bays in the car park and these are now clearly marked with white lines. We also have our overflow car park available at peak times.

Access to the Solent and general attractiveness of the area

Thank you again for taking your time to provide your feedback.

As always, if there's anything at all you would like to discuss or suggest with the team, please do either give us a call/email or stop by the office for a cuppa. Our door is always open and we are genuinely here to make your experience as pleasurable as possible.