Drystack Customer Survey Highlights July 2023

Your Feedback

What We're Doing

Are you able to offer some sort of loyalty discount

Absolutely, we do already offer a discount for returning customers on an annual contract, please ask about this whenever you are due for renewal but rest assured we do automatically apply this to your renewal price. Please also note that we have an offer called 'Share the Love' - this allows existing customers to refer as many people as they would like and for every single person who signs up with us, you get £500 credit on your account!!

Sometimes when I use my boat I notice dust and black deposits on the boat. Can anything be done about this?

In a large building such as the Dry Stack, there is always the chance of dust particles blowing through the doors. To mitigate this, we inspect 10 boats every week and will clean (free of charge) any that are found to have dust particles. However, please do let us know if you are seeing any issues. We'll fix them for you.

I've struggled with parking on occasion. Are there any plans for additional parking?

Yes. We have increased parking on site recently but we are also looking at different options including the closer management of tenant parking which should, in itself, free up a lot of space for DryStack customers. In addition, we have an overflow carpark which is located on the North side of our marina.

I sometimes struggle with the boat booking app.

If you have any problems at all with the Dry Stack booking app, please pop into reception. We will be happy to check the settings for you. In the past the app allowed you to book 48 hours before you wish to launch up to 2 hours before launch but we are changing this now so that you can book as far in advance as you wish.

Is there anywhere that messy work can be done on my boat such as grinding, sanding or anti-fouling?

We're more than happy to provide a space in our Boat Yard (for a nominal fee) or we can position you at the rear doors of the DryStack if you intend to complete those works within a 24 hour period.

Are there plans to increase the pontoon space available?

Whilst the pontoons can sometimes be busy of an evening, especially at the weekends in summer, we are very careful to accurately calculate how much space is needed for those boats that are still on the water. We always try to leave enough space so that mooring alongside another boat is not required but please feel free to do this using your own fenders if you are uncomfortable with fitting on to a space left. We always ensure that we don't leave site until we are certain that there is enough space on our pontoons to accommodate any boat that is still out on the water. Our pontoons are well covered by CCTV so your boat will be monitored overnight.

Can a windsock be installed to help with mooring up?

We have recently added a windsock to our pontoons

Would be great if I could book a lift on the app more than two days in advance. I can do this if I call on the phone, why not the app?

We do this to avoid anyone not turning up for their booking. With plans changing, especially over a longer period of time, it is very easy to forget to cancel a booking made on the app. When this happens it can really take up a lot of space on our pontoons and therefore delay launches. This is the reason for 95% of any delayed launches to water. Please continue to call and book a launch if you require one more than 48 hours in advance

Please can there be more power and water added to the maintenace racks?

Absolutely. We are happy to say that we now have additional water and power points on our maintenance racks.

Can we get more discounts on the More Card?

We are constantly looking for new and exciting partnerships for our More Card and we will continue to add them. If anyone has any ideas or contacts they would like to share then please let us know. Please also note that you are now also entitled to 10% off Food & Drink at the Crate cafe (excluding alcohol).